MCDST

The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running Microsoft Windows operating systems

Organisations need entry level professionals to support the Windows Desktop Operating System environment. The MCDST certification validates the fundamental skills needed to enter the IT industry as a support/help desk professional.

The desktop support technician role helps end-users be more productive with Microsoft Windows and Microsoft Office. For individuals who are ready to begin a successful career path and take advantage of job market opportunities, the MCDST certification puts them on the right track to get a job that meets increasing support services demand.

The value of MCDST certification to IT professionals:

Validates the baseline skills needed to enter the IT industry as a support professional.
Helps accelerate support technician careers by providing a structured framework for learning skills.
Distinguishes job candidates from their peers.
Enhances job satisfaction through increased technical competency.
Provides a knowledge foundation for additional Microsoft certifications.

Examples of your target job titles include:
• Desktop Support
• Help Desk Support
• PC Support
• Technical Support

Course Date TBA

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