Development Workshops

Training and Development Workshops

We run the following training and development one day workshops available throughout your programme. These workshops have been developed around the requirements of the technical certificates, Key Skills qualification and from personal development needs that our employers are regularly requiring from apprentices.

Application of Number

Designed to help with the Key Skills qualification; covers long multiplication and division; percentages; volume; fractions; mean; median; mode; range

Business Documentation & Letter Writing

Type of business documentation and their usage; letter construction and layout; minutes of meetings, special purpose stationery, memo and message writing; how to respond to correspondence; use of e-mail

Communication, Telephone Techniques & Assertiveness

Body language; active listening; barriers to communication; answering the phone; dealing with awkward phone calls; accurate message taking; controlling the workflow; communicating at all levels efficiently and effectively; what is assertiveness; how to learn to be more assertive

Computer Fault-finding

Component parts of PCs; compatibility issues; common problems and their solutions; gathering information about faults; recording symptoms; isolating the problem; documenting failures; planning support operations

Computer Hardware and Networking

Networking basics, standards and topologies; trouble-shooting; security; internet; address and name resolution; network devices; protocols and IP addressing

Customer Skills (half day)

How customers can view suppliers and how to make a difference; the 3 P’s & S; recognising what a customer wants from a supplier; first impressions count; consider consequences of what you do and say; appropriate behaviour

Databases and Filing Systems

Information management; filing systems creation; database queries; storage, arching and back-up; reports and legislation; cross-referencing; retrieval processes; searching and sorting information

Developing Yourself

Learning styles; 6-step approach; taking responsibility for own learning; continuous learning; formal and informal learning plans; career pathways; recording and promoting skills; transferable skills

Equal Opportunities

Discrimination, bullying and harassment; legislation; equality & diversity; human rights; disabilities; stereotyping; consequences

Health & Safety

Legislation; signs & signals; First aid; housekeeping; COSHH; PPE; RIDDOR; fire; DSE; manual handling; electrical safety; personal safety; hazards, risks & working environment; PUWER

Legislation

Health & Safety; data protection; copyright; Equal Opportunities; contracts of employment; rights & responsibilities; significance and consequences

Practical Spreadsheets

Working with Excel; creating, editing, saving & printing spreadsheets; using templates; formatting data; creating formulae; working with rows & columns; linking between workbooks; maintaining lists; using filters; creating charts

Soft Skills (half day)

Identifying communication barriers, recognising behaviours, improving communication; body language; interactive skills

Time Management & Report Writing

Using your time efficiently; using daily schedules and planners; A,B,C tasks; using your diary; setting targets; style of reports; content of reports & use of language; layout & presentation of reports

Understanding NVQ Standards and Portfolios

NVQ standards; building portfolios; evidence gathering; writing case studies; methods of assessment; writing summative assessment statements